Refund Policy

Our approach

Rechyx campaigns are estimates, not guarantees — the same way any real advertising campaign works. Because of this, our refund policy is built around fixing a shortfall, not treating normal auction variance as a failure.

If your campaign falls short of its target range

We will extend your campaign at no additional cost until it reaches the low end of the target range you ordered. This is our default response to underdelivery — not a refund.

When a refund applies

Refunds are issued in cases of genuine technical failure or non-launch — for example, if your campaign never actually launched due to an error on our end, or a video was rejected and no replacement was provided. Refunds are not issued simply because a campaign delivered toward the lower end of its estimated range; that is expected, normal outcome variance, not a failure.

How to request a refund or extension

Contact us with your order details. We will review your campaign's actual delivered performance against the promised range and respond within 2 business days.

Cancellations

Once a campaign has launched, it cannot be cancelled for a refund — only paused. Orders may be cancelled for a full refund only if the campaign has not yet launched.